通栏图片
通栏图片
通栏图片

Contact us MORE+

  • Shenzhen Truehope Air-Conditioning Equipment & Engineering Co., Ltd
  • Phone:(0755) 83474180
  • Postcode:518040
  • Email:truehope@vip.163.com
  • Web:en.sztruehope.com.cn
  • Address:Unit C, 10th Floor, Shuisong Building, Tairan 8th Road, Futian District, Shenzhen

Customer service Position:Home > About us > Customer service

Service tenet
  In line with the service concept of "providing customers with a more comfortable, cleaner and more energy-saving air environment", and the technical standards of "more refined specialization and higher integration", the customer service center of Chuhao Company runs through our business philosophy and service tenet from the design, material selection, manufacturing, modeling order to after-sales service after the completion of the project. In order to achieve excellence, to provide customers with the best quality, the most perfect service!

Service process
   We will provide you with perfect service. We will answer your inquiries in detail; If there are any problems or irregularities, you can complain directly to the customer service hotline, or you can write to us or fax us. We will deal with it immediately and give you a satisfactory reply. Our customer service staff will also visit users according to actual needs and solve problems at home.

 1) Processing time:
 a. For general inquiries, we will give you immediate answers;
 b. Questions that need to be understood from the relevant technical departments will be replied to you within half a working day;
 c. If you need the assistance of the relevant departments to solve the problem, we will reply to you within 1 working day, during which our customer service staff will communicate with you frequently to understand your situation. If you can't reply under special circumstances, we will explain to you in time.

2) Required by our company staff
  a. Listen carefully to the opinions of users;
  b. Inquire in detail about the performance of anomalous phenomena to the user;
  c. Patiently answer users' questions;
  d. Accurate records of relevant content.

First-class construction quality and rich installation experience are our confidence guarantee, and cooperation with you is our most sincere wish!